Privacy Policy

Last updated: 07/07/2026

Robusto Group Pty Ltd (ACN 686 800 162), trading as Robusto Eyewear (ABN 39 686 800 162) ("Robusto Eyewear", "we", "us", or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use and store it, who we share it with, and how you can access or correct it.

We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), even though our business currently falls below the annual turnover threshold at which the Act formally applies. By using our website or making a purchase, you agree to the practices described in this policy.

1. What Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details - name, email address, phone number, delivery and billing address.

  • Order details - products purchased, order history, and payment confirmation (we do not store full payment card details; these are handled directly by our payment processor).

  • Account information - if you create an account with us, your login details and saved preferences.

  • Communications - any information you provide when contacting us for support, warranty claims, or returns.

  • Technical and browsing information - IP address, device and browser type, pages visited, and how you interact with our website, typically collected via cookies and analytics tools.

  • Marketing preferences - whether you've subscribed to our mailing list and how you engage with our emails.

2. How We Collect It

We collect personal information directly from you when you browse our site, create an account, place an order, subscribe to our mailing list, or contact us. We also collect some information automatically through cookies and similar technologies when you use our website - see Section 5 below.

3. How We Use Your Information

We use personal information to:

  • Process and fulfil your orders, including payment, shipping, and delivery.

  • Communicate with you about your order, returns, or warranty claims.

  • Respond to enquiries and provide customer support.

  • Send you marketing communications, where you've opted in - you can unsubscribe at any time.

  • Improve our website, products, and customer experience.

  • Detect and prevent fraud, and meet our legal and regulatory obligations.

4. Who We Share It With

We don't sell your personal information. We may share it with trusted third parties who help us run our business, including:

  • Our website hosting and e-commerce platform provider.

  • Payment processors, to securely process your payment.

  • Delivery and logistics partners, to get your order to you.

  • Email marketing and customer service platforms, where you've opted in to marketing or contacted us for support.

  • Professional advisors (such as our accountant or legal advisor), where necessary.

  • Government or regulatory bodies, where required by law.

Some of these third-party service providers may store or process information outside Australia (for example, on servers located overseas). Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with this policy.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and support features like your shopping cart. You can adjust your browser settings to block or delete cookies, though this may affect how parts of our website function.

6. Marketing Communications

If you've opted in to receive marketing emails from us, you can unsubscribe at any time using the link at the bottom of any email, or by contacting us directly. Unsubscribing from marketing won't affect transactional emails relating to an order you've placed.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure, PCI-compliant payment processing so that we never store your full card details ourselves.

8. Accessing and Correcting Your Information

You can ask us for access to the personal information we hold about you, or ask us to correct it if it's inaccurate or out of date. To do this, contact us using the details in Section 10 below. We'll respond within a reasonable timeframe.

9. Complaints

If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it directly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

If you have any questions about this Privacy Policy, or would like to access, correct, or ask about your personal information, please contact us at:

Robusto Group Pty Ltd t/as Robusto Eyewear

ABN 39 686 800 162

Email: info@robustoeyewear.com.au

Address: 28 Burns Rd, Heathcote, NSW 2233, Australia

11. Changes to This Policy

We may update this Privacy Policy from time to time by posting the revised version on this website. We encourage you to check back periodically to stay informed of how we protect your information.